Privacy Policy

Introduction

At Outback Active Co., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our adventure experiences.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Data

When you book an adventure, subscribe to our newsletter, or fill out a contact form, we may collect:

• Personal identification information (Name, email address, phone number, postal address)
• Booking information (Dates, adventure types, group sizes)
• Payment information (We do not store credit card details)
• Health and fitness information necessary for your safety during adventures
• Emergency contact details

Non-Personal Data

As you navigate through our website, we may automatically collect:

• Technical information about your device and internet connection
• Usage data (Pages visited, time spent, interactions)
• Cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your bookings and payments
• Personalizing your experience
• Communicating with you about bookings, changes, or cancellations
• Sending you promotional materials, newsletters, and updates (with your consent)
• Improving our website, services, and customer experience
• Ensuring safety during adventures
• Complying with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable our website to remember choices you make
• Targeting cookies: Record your visit to our website, pages visited, and links followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encrypting sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage practices
• Staff training on data protection

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

Third-Party Disclosure

We may share your information with:

• Service providers: Third parties who help us operate our website, conduct our business, or service you (e.g., payment processors, email service providers)
• Business partners: With your consent, we may share your information with our trusted business partners
• Legal requirements: When required by law or to protect our rights

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described in this policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing under certain conditions
• Data portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

International Data Transfers

As we operate primarily in Australia, your information may be processed and stored within Australia. By using our services, you consent to the transfer of your information to Australia and processing according to this Privacy Policy.

When we transfer personal data outside of your jurisdiction, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: